Privacy Policy — DoorwaysPlus.com
Effective Date: April 2026
Last Updated: April 2026
Applies To: www.DoorwaysPlus.com and all associated pages operated by Gardner-Tobin, Inc.
Gardner-Tobin, Inc. (doing business as DoorwaysPlus) is the sole owner of the information collected on this website. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with applicable law. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
If you have any questions about this policy, please contact us:
Gardner-Tobin, Inc. / DoorwaysPlus
227 E. Helena St., Dayton, OH 45404
Phone: 1-937-222-1522
Email: sales@doorwaysplus.com
Hours: Monday–Friday, 8:00 AM – 5:00 PM Eastern Time
1. Information We Collect
We collect information from users at several points on our website, including the contact form, account creation, and during checkout. The types of information we may collect include:
- Personal identifiers — name, email address, mailing address, phone number
- Account information — username, password (encrypted), order history
- Transaction information — items purchased, shipping address, billing address
- Tax-related information — tax exemption certificates and status, where applicable
- Technical information — browser type, operating system, IP address, referring pages, date and time of visit, and number of page views
- Demographic and preference information — solely as it relates to your (Google identifier id) shopping activity and product preferences on our website through the use of a Google Analytics tag in the header of our webpages.
We do not collect or store payment card numbers, bank account numbers, or any sensitive financial data on our servers. All payment processing is handled by our third-party payment processors (see Section 5).
2. Contact Forms
Our contact form requests only the information necessary to respond to your inquiry — typically your name and email address. Information submitted through the contact form is used solely to respond to your message and is not retained in our database beyond the email generated by the form submission.
3. Account Creation & Shopping Cart
To streamline the checkout process, customers may create an account on DoorwaysPlus.com. Account information is collected to:
- Process and fulfill your orders
- Determine shipping addresses
- Assist with order questions or disputes
- Facilitate tax exemption status where applicable
- Save your cart and preferences for future visits
You may update or delete your account information at any time by logging in to your account or by contacting our customer service team by phone or email.
4. Cookies
A cookie is a small piece of data stored on your device that helps us recognize you and improve your experience on our website. We use both session cookies and persistent cookies.
- Session cookies expire when you close your browser
- Persistent cookies are stored on your device for up to two weeks and allow you to remain logged in, save your cart, and resume your session on return visits
Cookies on our site are not linked to any personally identifiable information. You may disable cookies through your browser settings at any time. If you choose not to accept cookies, you can still use our website; however, certain features such as the shopping cart and saved sessions will not be available, and you may need to place orders by phone (937-222-1522), email, or fax.
5. Third-Party Services & Processors
We work with the following third-party services in the course of operating DoorwaysPlus.com. Each of these parties operates under their own privacy policies and terms of service, which we encourage you to review.
Payment Processing
Payment transactions are processed by Authorize.net and/or PayPal. Gardner-Tobin, Inc. does not store, view, or have access to your full payment card information at any point. All payment data is handled exclusively by our payment processors in accordance with PCI-DSS compliance standards.
Tax Exemption Processing
Tax exemption certificates and exemption status are collected and processed by Avalara (AvaTax) on behalf of Gardner-Tobin, Inc. If you submit a tax exemption request, your information is subject to Avalara's terms and privacy policy in addition to ours.
Google Services
We use several Google services to improve site performance and marketing effectiveness:
- Google Analytics — We use Google Analytics to understand how visitors use our website across devices. Behavioral data is anonymized and associated with a unique identifier that prevents Google, Gardner-Tobin, Inc., or any third party from connecting your browsing activity to your personal identity. Names, email addresses, and payment information are never shared with Google Analytics. To opt out of Google Analytics tracking across all websites, you may install the Google Analytics opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout
- Google Ads Remarketing — We may serve ads to previous visitors of DoorwaysPlus.com through Google's display network. Visitor lists used for remarketing are maintained for a maximum of 30 days. These lists are not visible to Gardner-Tobin, Inc. personnel beyond determining which page visits trigger list inclusion. You may opt out of Google's use of advertising cookies at: https://adssettings.google.com
6. Sharing of Information With Third Parties
Gardner-Tobin, Inc. does not sell, rent, or trade your personally identifiable information to any third party.
We may share your information only in the following limited circumstances:
- To fulfill your order — shipping carriers and logistics providers receive your name and shipping address as necessary to deliver your order
- To process payment — your billing information is transmitted to our payment processors as described in Section 5
- To comply with the law — we may disclose personal information when required by law, court order, or legal process, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of Gardner-Tobin, Inc., our customers, or others
We may share aggregated, non-personally identifiable demographic information with partners for the purpose of understanding customer needs and improving our services. This aggregate data cannot be used to identify any individual user.
7. Log Files
Like most web servers, our server maintains standard log files that record IP addresses, browser type, internet service provider (ISP), referring and exit pages, platform type, date and time stamps, and page view counts. This information is used solely for troubleshooting — diagnosing errors, identifying hacking attempts, monitoring server load, and resolving technical issues that affect user experience. Log file data is not linked to personally identifiable information and is not used for marketing or behavioral analysis.
8. Security
Gardner-Tobin, Inc. takes the security of your information seriously. Our security measures include:
- SSL/TLS encryption on all pages that collect or transmit sensitive information
- PCI-DSS compliant payment processing — we do not store payment card data on our servers under any circumstances
- Automatic server software updates applied during off-peak hours
- Physical security — our servers are hosted in a secured environment through Amazon Web Services (AWS)
- Access controls — internally, access to personally identifiable information is restricted to employees who require it to perform their job function (such as customer service or billing)
- Employee training — our team is notified and reminded of privacy policies on a regular basis
Gardner-Tobin, Inc. is not responsible for damages arising from zero-day exploits or vulnerabilities that require security measures beyond current industry standards or reasonable commercial practice.
9. Links to Other Websites
DoorwaysPlus.com may contain links to third-party websites. Gardner-Tobin, Inc. has no control over the content or privacy practices of those websites. This Privacy Policy applies solely to information collected on DoorwaysPlus.com. We encourage you to review the privacy policy of any website you visit that collects personally identifiable information.
10. Your Rights — Correcting, Updating, or Deleting Your Information
You have the right to access, correct, update, or request deletion of your personal information at any time. To do so:
- Log in to your account at DoorwaysPlus.com and update your information directly, or
- Contact us by phone at 1-937-222-1522 or by email at sales@doorwaysplus.com
Upon a verified request, we will correct, update, or deactivate your account and personal information in a timely manner.
11. California Residents — CCPA Notice
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. Gardner-Tobin, Inc. does not sell personal information. To exercise your CCPA rights, contact us at sales@doorwaysplus.com or 1-937-222-1522.
12. Changes to This Privacy Policy
If we make material changes to this Privacy Policy, we will post the updated policy on this page, notify users on our homepage, and update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Your continued use of DoorwaysPlus.com after any changes constitutes your acceptance of the updated policy.
The information you maintain in your account on our website remains subject to our terms and conditions for as long as it is present, including in the event of policy changes. It is your responsibility as the account holder to manage what personal information you choose to maintain in your account.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Gardner-Tobin, Inc. / DoorwaysPlus
227 E. Helena St.
Dayton, OH 45404
Phone: 1-937-222-1522
Email: sales@doorwaysplus.com
Hours: Monday–Friday, 9:00 AM – 4:00 PM Eastern Time