Shipping Information
How and when your DoorwaysPlus order ships, what shipping costs, and what to do if freight arrives damaged.
Order Processing & Lead Time
IN STOCK items are shipped the same day if they are received before 2:00 PM Eastern Time. All items are in stock at our warehouse or at the factory. Lead time is the estimated ship time from the manufacturer or our warehouse.
Out-of-Stock Items & Extended Lead Times
If you place an order and the item is currently unavailable, or if it will take longer than usual to arrive, we’ll promptly reach out to you. Our goal is to keep you informed every step of the way.
Upon identifying an out-of-stock product or one with an extended lead time, our team will notify you via email or phone. You’ll have the option to:
- Select an alternative product. We can suggest similar items in stock, helping you make a swift decision without compromising your needs.
- Choose to wait for restock. If you're willing to hold on, we'll give you an estimated time frame for when the item will be available.
- Cancel your order. Prefer not to wait? We offer convenient options for cancellation and will process refunds swiftly if applicable.
Your satisfaction is our priority, and we’re committed to providing timely and transparent updates to ensure the best possible shopping experience.
Shipping Methods & Charges
F.O.B. Dayton, OH or Factory, we ship UPS.
All shipping charges on the website are estimated by UPS and USPS. Shipping and freight charges, if any, are calculated and charged at checkout together with your order. Nothing is added or billed afterward.
Our Air Shipments are not delivered on Weekends. Orders placed on a Friday, Next Day Air, will not be delivered until Monday.
Shipping to Canada: PayPal is the only payment method with which we ship to Canada.
Shipping Damages from Motor Freight Shipments
Problems with shipping damage?
4 Easy Steps to follow to make sure you get paid for your claim:
Damage can sometimes occur during the shipment of your orders. To help you have a better opportunity at resolving freight claims with common carriers, we recommend the following:
- When you receive a delivery, sign the bill of lading "subject to internal inspection." You then have 24 hours after receiving your order to contact the carrier and report any damage. The truck company cannot decline the freight claim as easily and your claim does not necessarily fall under the concealed damage category.
- You still need to always note any obvious or potential damage on the bill of lading when you receive an order. Use of the "subject to internal inspection" terminology gives you more leverage with a carrier than a concealed damage claim that has been signed free and clear at the time of delivery.
- Fax or send us a copy of the freight bill which notes the damage or shortage.
- Call the freight company and request a claim form within 15 days after the product delivery. Upon receipt of form, complete and return to freight company.