Terms & Conditions
Our selling policy, product warranties, returns, and shipping and delivery terms.
What is your selling policy?
We want your full satisfaction
If you should ever be dissatisfied with any purchase, promptly let us know how we can fix the problem. Call us at 1-937-222-1522 ext. 8, when you need help with any product you purchased from DoorwaysPlus.
What are the Product warranties?
All products purchased from DoorwaysPlus are covered by the original manufacturer's warranty.
You'll find these manufacturers are not only the industry leaders in product design and quality, their warranties are also excellent.
In the rare event there is shipping damage to any product you receive from DoorwaysPlus, please report the problem to us.
How can I return a purchase?
To return any purchase, please obtain a "Returned Goods Authorization number" from DoorwaysPlus by calling us at 1-937-222-1522 ext. 8. If outside our business hours (Monday through Friday, 8 AM - 4:30 PM Eastern Time), you may elect to send us an e-mail instead to: [email protected]
Helpful tip: Before requesting an RGA number and returning the product, please be certain to double-check that the installation was done properly, conforming to the instructions furnished. The product may simply have been installed incorrectly.
To be eligible for return, a product must have been purchased but not installed. Products that have been installed or used are handled as warranty claims; see Return & Warranty Policies. A product is defective if it is unusable at the point you receive it. If a product is unusable when you receive it and you report it within 30 days of purchase, it follows our standard return process and no restocking fee applies. If a product is defective after 30 days, or if it was used and something broke before the manufacturer's warranty expired, that is a warranty claim; please refer to our warranty policies.
When sending back your purchase, please indicate your RGA number clearly on the shipping label.
Returned goods must be sent to us within 30 days of purchase.
Credit will be issued after the returned purchase is received, or we will correct the problem and return the product to you promptly.
Please allow 7 business days from when the return is received for credit to appear in your account.
A 15% up to 45% restocking charge will be applied to all returns except when a product was shipped by mistake or found to be defective. This rate is manufacturer specific and matches the manufacturer's own restocking fee.
Shipping and delivery
We invite you to shop often. Order only what you need-there's no minimum order required at DoorwaysPlus.
DoorwaysPlus.com will provide FREE UPS Ground shipping within the 48 continental US states on all orders over $700 (excludes Hawaii, Alaska, and US Territories). This discount can not be applied to other shipping methods.
Our Shopping Cart system will calculate your shipping cost based on delivery zip code, type of service requested, and the estimated weight and length of the items ordered.
If you require next day delivery, we suggest placing your order by telephone (1-937-222-1522 ext. 8). Orders are processed during normal business hours, Monday through Friday, 8 AM - 4:30 PM Eastern Time. Almost all orders are shipped either from our warehouse or direct from the factory within three business days - and many are shipped the same day we receive them.
We strive to keep our posted prices and information accurate and to have items in stock and ready to ship. We will notify you promptly if any part of your order is out of stock. Your credit card is charged at the time of purchase. We do not offer a deposit option.
GARDNER-TOBIN, Inc. is located in Dayton, Ohio-near the crossroads of America. This assures you will promptly receive your order at any location in the continental U.S.