Return & Warranty Policies
Please read before returning an item. A Return Goods Authorization (RGA) number is required for every return.
Door Hardware
DoorwaysPlus does not allow returns for any material sold & received as ordered unless authorized. A 15% up to 45% (manufacturer specific) restocking charge, matching the manufacturer's own restocking fee, will apply to returned products, except when a product was shipped by mistake or found to be defective. We do not, by any means accept returns for custom, modified, or previously installed products that have been altered whatsoever from their original condition. Only products in original packaging and in resalable condition will qualify for a full refund.
Products eligible for return may be accepted for return within 30 days of purchase. We cannot accept returns for products purchased more than 30 days ago. A product is defective if it is unusable at the point you receive it. If a product is unusable when you receive it and you report it within 30 days of purchase, it follows our standard return process and no restocking fee applies. If a product is defective after 30 days, or if it was used and something broke before the manufacturer's warranty expired, that is a warranty claim; please refer to our warranty policies.
You must contact us to request a Return Goods Authorization number in advance of returning any product. Packages that arrive without a return authorization form inside or the RGA number prominently displayed on the outside of the carton may be refused and returned to you unopened. Restocking fees of 15% up to 45% (manufacturer specific) will apply to returned products, except when a product was shipped by mistake or found to be defective. You are responsible for freight charges incurred for returning any item unless we shipped you the wrong item or the item is defective or damaged.
To qualify for a general return, the item(s):
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging and be free of writing or shipping labels
- Must not be missing pieces
Helpful tip: A product must have been purchased but not installed to be returned. Before requesting an RGA number, double-check that the installation was done properly, conforming to the instructions furnished; the product may simply have been installed incorrectly. Products that have been installed or used are handled as warranty claims (see Warranty Information below).
Lite Kits & Louvers
Some products including many vision lite frames, lite kits, and louvers are made to order. These products are non-returnable or refundable. Hardware that is not available in our online catalog may be specially ordered. Special ordered products are non-returnable or refundable. Electrical products may not be returned if power has been applied.
Other select products that are made to order such as Flood Shields, are non-returnable or refundable.
Refunds & Return Shipping
It is strongly recommended that you declare value when returning products to us that are valued at more than $100 as most carriers will not cover losses over that amount without additional insurance.
Refunds for returns are applied to the payment method used at the time of purchase after we receive and inspect the product(s). Please allow 7 business days from when the return is received for a credit to appear on your account. If the item(s) arrive back to us in a condition that is not resalable, no credit will be issued. Rejected items may be returned to you at your shipping expense or scrapped.
Return shipping is the customer’s responsibility. A return address will be provided with RGA#.
Claims for Shortage or Damage in Transit
All damage claims must be made within ten (10) days of receipt of goods
Contact us to report an incorrect product received. Return shipping for defective products will be paid for by DoorwaysPlus in form of either a prepaid shipping label or by the issuing of a call tag.
Warranty Information
DoorwaysPlus supports all manufacturer warranties for the products that we sell.
Warranty claims are a separate process from returns. They apply to products that have been installed or used; returns apply only to products that were purchased but not installed. If a product was used and something broke before the manufacturer's warranty expired, that is a warranty claim.
A product is defective if it is unusable at the point you receive it. If you have a product that is defective, please contact us to discuss the issue and resolve your problem. Proof of purchase is required, so please have your invoice/packing slip on hand when you call.
The following costs and expenses are not covered by the provisions of any warranties:
- Labor costs for the removal and re-installation of products or other manufacturer’s products
- Shipping and freight expenses required to return products to company
- Normal maintenance
- Economic losses