Door Hardware

DoorwaysPlus does not allow returns for any material sold & received as ordered unless authorized. A 45% restocking charge may be invoked in connection with the return of any product. We do not, by any means accept returns for custom, modified, or previously installed products that have been altered whatsoever from their original condition. Only products in original packaging and in resalable condition will qualify for a full refund.

Products eligible for return may be accepted for return within 30 days of purchase. We cannot accept returns for products purchased more than 30 days ago. If defective after 60 days, please refer to our warranty policies.

You must contact us to request a Return Goods Authorization number in advance of returning any product. Packages that arrive without a return authorization form inside or the RGA number prominently displayed on the outside of the carton may be refused and returned to you unopened. Restocking fees of up to 45% may apply to returned products. You are responsible for freight charges incurred for returning any item unless we shipped you the wrong item or the item is defective or damaged.

To qualify for a general return, the item(s):

Must be in resalable condition

Must be free from scratches and/or defects

Must not have been installed

Must be in the original manufacturer’s box and packaging and be free of writing or shipping labels

Must not be missing pieces

Lite Kits & Louvers

Some products including many vision lite frames, lite kits, and louvers are made to order. These products are non-returnable or refundable. Hardware that is not available in our online catalog may be specially ordered. Special ordered products are non-returnable or refundable. Electrical products may not be returned if power has been applied.

Other select products that are made to order such as Flood Shields, are non-returnable or refundable.

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It is strongly recommended that you declare value when returning products to us that are valued at more than $100 as most carriers will not cover losses over that amount without additional insurance.

Refunds for returns are applied to the payment method used at the time of purchase after we receive and inspect the product(s). Please allow 5-7 days from when the return is received for a credit to appear on your account. If the item(s) arrive back to us in a condition that is not resalable, no credit will be issued. Rejected items may be returned to you at your shipping expense or scraped.

Return shipping is the customer’s responsibility. A return address will be provided with RGA#.

Claims for Shortage or Damage in Transit

All damage claims must be made within ten (10) days of receipt of goods

Contact us to report an incorrect product received. Return shipping for defective products will be paid for by DoorwaysPlus in form of either a prepaid shipping label or by the issuing of a call tag.

NO RETURNS WILL BE ACCEPTED AND/OR REFUNDED WITHOUT PRIOR AUTHORIZATION

Warranty Information

DoorwaysPlus supports all manufacturer warranties for the products that we sell.

If you have a product that is defective, please contact us to discuss the issue and resolve your problem. Proof of purchase is required, so please have your invoice/packing slip on hand when you call.

The following costs and expenses are not covered by the provisions of any warranties:

  • Labor costs for the removal and re-installation of products or other manufacturer’s products
  • Shipping and freight expenses required to return products to company
  • Normal maintenance
  • Economic losses