FAQs

All orders over $700 qualify for FREE UPS Ground shipping within the 48 continental US states. This excludes Hawaii, Alaska, and US Territories, and the discount cannot be applied to other shipping methods. For all other orders, our Shopping Cart calculates your shipping cost based on delivery zip code, type of service requested, and the estimated weight and length of the items ordered. Shipping charges shown on the website are estimated by UPS and USPS. Shipping and freight charges, if any, are calculated and charged at checkout together with your order. Nothing is added or billed afterward. See Shipping Information.

PayPal is the only payment method with which we ship to Canada. See Shipping Information.

In-stock items are shipped the same day if they are received before 2:00 PM Eastern Time. Almost all orders are shipped either from our warehouse or direct from the factory within three business days, and many are shipped the same day we receive them. Lead time is the estimated ship time from the manufacturer or our warehouse.

If you require next-day delivery, we suggest placing your order by telephone at 1-937-222-1522 ext. 8. Orders are processed during normal business hours, Monday through Friday, 8 AM - 4:30 PM Eastern Time. Air shipments are not delivered on weekends; orders placed on a Friday for Next Day Air will not be delivered until Monday.

If you place an order and the item is currently unavailable, or if it will take longer than usual to arrive, we’ll promptly reach out to you by email or phone. You’ll have the option to:

• Select an alternative product. We can suggest similar items in stock, helping you make a swift decision without compromising your needs.
• Choose to wait for restock. If you’re willing to hold on, we’ll give you an estimated time frame for when the item will be available.
• Cancel your order. Prefer not to wait? We offer convenient options for cancellation and will process refunds swiftly if applicable.

Your satisfaction is our priority, and we’re committed to providing timely and transparent updates.

Your credit card is charged at the time of purchase. We do not offer a deposit option. We strive to keep our posted prices and information accurate and to have items in stock and ready to ship, and we will notify you promptly if any part of your order is out of stock. Credit card payments are processed securely by Authorize.net, our payment processor, and we do not store your card numbers. PayPal payments are processed by PayPal.

In the rare event there is shipping damage to any product you receive from DoorwaysPlus, please report the problem to us. All damage claims must be made within ten (10) days of receipt of goods. For motor freight shipments, sign the bill of lading “subject to internal inspection”; you then have 24 hours after receiving your order to contact the carrier and report any damage. See the full steps on Shipping Information and Return & Warranty Policies.

Products eligible for return may be accepted within 30 days of purchase. We cannot accept returns for products purchased more than 30 days ago. A product is defective if it is unusable at the point you receive it. If a product is unusable when you receive it and you report it within 30 days of purchase, it follows our standard return process and no restocking fee applies. If a product is defective after 30 days, or if it was used and something broke before the manufacturer's warranty expired, that is a warranty claim; please refer to our warranty policies. We do not accept returns for custom, modified, or previously installed products. To qualify for a general return, the item(s) must be in resalable condition, free from scratches and/or defects, not installed, in the original manufacturer’s box and packaging (free of writing or shipping labels), and not missing pieces. A product must have been purchased but not installed to be returned; products that have been installed or used are handled through a warranty claim instead.

Installed products cannot be returned: to be returnable, a product must have been purchased but not installed. If a product has been installed or used and something breaks before the manufacturer's warranty expires, that is a warranty claim, which is a separate process from a return. Contact us and have your invoice/packing slip on hand (see What if my product is defective? below).

A restocking charge of 15% up to 45% (manufacturer specific), matching the manufacturer's own restocking fee, will apply to returned products, except when a product was shipped by mistake or found to be defective. See Return & Warranty Policies for details.

Refunds are applied to the payment method used at the time of purchase after we receive and inspect the product(s). Please allow 7 business days from when the return is received for a credit to appear on your account. If the item(s) arrive back to us in a condition that is not resalable, no credit will be issued. Return shipping is the customer’s responsibility; a return address will be provided with your RGA number.

Some products, including many vision lite frames, lite kits, and louvers, are made to order and are non-returnable or non-refundable. Hardware not available in our online catalog may be specially ordered; special-ordered products are non-returnable or non-refundable. Other select made-to-order products, such as Flood Shields, are also non-returnable or non-refundable. Electrical products may not be returned if power has been applied. No returns will be accepted and/or refunded without prior authorization.

A product is defective if it is unusable at the point you receive it. If a product was used and something broke before the manufacturer's warranty expired, that is a warranty claim. Please contact us to discuss the issue and resolve your problem. Proof of purchase is required, so please have your invoice/packing slip on hand when you call. Return shipping for defective products will be paid for by DoorwaysPlus in the form of either a prepaid shipping label or a call tag.

The following costs and expenses are not covered by the provisions of any warranties:

• Labor costs for the removal and re-installation of products or other manufacturer’s products
• Shipping and freight expenses required to return products to company
• Normal maintenance
• Economic losses

Phone: 1-937-222-1522 ext. 8
Hours: Monday through Friday, 8 AM - 4:30 PM Eastern Time
Email: [email protected]
Online: Contact form
Street address: 227 E. Helena St., Dayton, OH 45404
Mailing address: PO Box 121, Dayton, OH 45404-0121

Gardner-Tobin, Inc. does not sell, rent, or trade your personally identifiable information to any third party, and we do not sell, share, or otherwise distribute our customer list. We share information only as needed to fulfill your order (shipping carriers receive your name and shipping address, not your card number), process payment (credit card data goes to our payment processor, Authorize.net, PayPal payments go to PayPal, and we do not store card numbers), or comply with the law. Read the full Privacy Policy.